Chatbot or Metabot?

For several years, chatbots have become an integral part of the IT landscape. Whether they are targeted at B2B, B2C or B2B2BC, they are part of the new habits. Although they are not really “intelligent”, they can nevertheless respond very well to...

10 steps for a successful chatbot

Before putting your chatbot into production, there are some essential steps to follow in its design to ensure its proper functioning and future success. Here are 10 steps to make a successful chatbot: Restricting fields of expertise Just like humans, chatbots are not...

The Named Entity Challenge

In Natural Language Processing (NLP) and more particularly in Natural Language Understanding (NLU), named entities have a very important role to play. Indeed, as I explained in my article “How to choose between NLP and NLU for a chatbot?”, intention and named entities...