– the conversational agent for citizens and your internal teams! allows you to inform, guide, advise or support your citizens in their administrative procedures. aims to improve the relationship between your citizens and your administration. also facilitates your internal processes. It allows you to reduce redundant tasks, facilitates the search for information and thus improves the work of your public agents.

Conversational agent for citizens & government

Why deploy a chatbot within your administration?


For citizens: The multilingual metabot facilitates access to information.

 Free and immediate answers (7 days a week, 24 hours a day)

  Easy to use and adapted to new uses: service accessible via all your devices and environments, no technical skills required.

  A custom service: posibility to carry out administrative procedures with step-by-step guidance, to recommend services or to transmit adapted information. 

For government agencies:’s multi-skilled chatbot facilitates your internal processes

 A tool for improving customer satisfaction: customization of services adapted to citizens’ needs and possibility of collecting information.

  Time savings public agents can focus on complex tasks, allowing a large number of requests to be processed simultaneously.

 Easy deployment, no hidden costs.


A chatbot platform to improve interactions with citizens

Offer citizens a multifunctional platform :

 Interact easily with citizens.

  Inform on upcoming events and on latest news, laws, regulations, polices, community activites…

  Redirect them to online services.

  Provide audio and video content.

  Encourage citizen feedback via simplified surveys

  Suggest quick access to certain information or services – e.g. password reset

  Facilitate their administrative procedures – e.g.: housing application, tax declaration and payment, visas, asylum applications…


Maintain citizen satisfaction:

 Allow citizens to report a malfunction in the city – e.g. lack of rubbish collection.

  Facilitate contact between citizens and your administration – e.g. complaints about repairs at the town hall.


A chatbot platform to facilitate your internal processes

Support transition and adoption of new tools :

 Guide public agents in the use of the tools,

 Make your teams more autonomous and reduce the number of e-mails sent to support services.

 Answer your employees’ questions quickly.

Assist public agents with administrative matters :

 Book a meeting room.

 Automate the writing of a ticket in case of an incident.

 Carry out surveys.

 Orient newcomers thanks to the provision of documents.

Simplify HR procedures :

 Answer questions related to leave, health insurance or job vacancies…

  Save time by automating responses to redundant questions.

How does it actually work ?





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