Chatbot or Metabot?

Chatbot or Metabot?

For several years, chatbots have become an integral part of the IT landscape. Whether they are targeted at B2B, B2C or B2B2BC, they are part of the new habits. Although they are not really “intelligent”, they can nevertheless respond very well to...
10 steps for a successful chatbot

10 steps for a successful chatbot

Before putting your chatbot into production, there are some essential steps to follow in its design to ensure its proper functioning and future success. Here are 10 steps to make a successful chatbot:   Restricting fields of expertise Just like humans, chatbots...
Chatbots vocabulary: terms to know

Chatbots vocabulary: terms to know

When creating a chatbot, different teams of a company must learn to work together, to coordinate but above all to communicate. The key to good communication and good understanding between those teams is to use a specific vocabulary, which is adapted to chatbots and...